By bringing the home services industry online. Moral of the story is it ain't worth it. As a matter of policy, BBB does not endorse any product, service or business. Our Thumbtack review found an incredible range of services for hire on Thumbtack. Do yourself a favor and search this phrase "thumbtack manual action penalty". In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. Because with GroupOn, they don't get paid unless you get paid. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. SCAMMERS! Evidently there are many dissatisfied customers. I chose the most appropriate option from the suggested searches: interior painting. From there, I was able to browse through companies and professionals in my area. No space to leave feedback. SO, it's in their best interest to get you real customers instead of having fake ones hit your account to generate more revenue (like Thumbtack does). I waited for four weeks till I cancelled the order and asked for a refund. if they don't hire anyone from the list or not happy, what happens? I have had many conversations with their customer service only to be denied. Just collect our money without any answers? It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. Just send us a message on Facebook with your email address and the customer's name. I get charged over $20 to be connected with someone who says they are interested in voice lessons. very curious to know. Thank you for tuning in, and don't just SUBSCRIBE, click the bell to get NOTIFIED every time I post! Its location on this page may change next time you visit. 700 in labor and close to 300 for gas. The amount of money that is wasted with Thumbtack is huge and I am over it. We like that you're expanding your options, Rebecca. You have to pay for leads, even if you don't get the job. Safe? Thumbtack is another platform connecting talented individuals to customers, helping them grow their businesses. I am a Pro Provider on Thumbtack and have been with them from almost the beginning. See our favorites for unlimited data, families and cheap plans starting at $10/month. Unsubscribe easily. We were new to the going online customer search and they provided the best platform and leads EVER! Do Not use if you are a small business owner. They rectified the situation. Does Thumbtack Really Work for Businesses? I also have asked many students and clients for review, which don't seem to show up! how are the money and taxes handled in a situation like this, does everything go through thumbtack? The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . The letter you received from Thumbtack regarding this was (as usual) not fully truthful. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. . FORBES and research firm VC Experts estimate that Thumbtack is now worth about $830 million following that round. More Thumbtack reviews & complaints. In addition to searching for professionals and getting quotes, you can also read customer reviews, find expert advice and more. This site steals people's money! I have had a couple bad experiences with them. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. Thumbtack is the worst advertising vehicle I have ever used. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). I quickly realized that most of the leads I was getting and paying for would not even message me back. Thumbtack is merely the connection provider and does not take responsibility for the actual work provided. It appears that the Thumbtack model is working for some people. "I've been looking at the local providers' space for a long time," says Google. I contacted the construction contractors board (CCB). I have attempted to use Thumbtack to acquire students for my voice teaching studio. Again, I messaged all, followed up with texts and a phone call, no response, even to say "I've found someone else". NEVER USE THIS BUSINESS. Thumbtack is so not a good platform to use for your home service needs. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. Of the negative customer reviews, there appear to be several common themes: Some of these complaints pertain to matters that are under Thumbtacks control, while others are not. (Services, Alternatives, & Review). THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. Refund, Delete, Be gone, Bye. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. Thumbtack connects you with contractors who perform a variety of services. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Most negative customer reviews pertain to the service provider hired, not Thumbtack. Worst customer support ever Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. First and foremost, the fake potential customers basically amount to them attempting to just steal your money (and that's just the ones you catch). Or you can click Sign up to create a free account. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. I don't even understand how this company is still open. Thumbtack does offer an upgraded Plus membership for $49 per year. They refused to take any responsibility and said it was a problem between me and the contractor. You'll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. As a pro. BBB is here to help. Back then they were the best thing since the old saying "Sliced Bread". Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. Should I Buy Now or Wait. Get Featured on AdvisoryHQ. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. I unsubscribed and deactivated my account. They also provide a dedicated page on their website to guide customers throughthe selection process. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. For more information about reviews on ConsumerAffairs.com please visit our Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. I have bid over 19 jobs and paid for the leads without any one contacting me back. Thumbtack disappeared after charging $300. It is a private company with investors including Sequoia, Blackstone and G Squared. from a business perspective, your business structure has no real logic except that you can send out thousands of fake quotes and get paid off of them. Here's the crux of the issue; the leads are very low quality. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. Out of the number of direct leads that come to me 1 in 10 are legit. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. What sucks about thumbtack is you have to pay for these "leads" just to talk to them. When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. Unsubscribe at any time. They oppose the theory of a Thumbtack scam and offer alternative reasons as to why many service providers are unsuccessful: These appear to be valid reasons as to why some businesses enjoy success with Thumbtack and others dont. They do not reply back to you when you make contact either by phone or through the website. Why are you charging vendors so much when quality of leads haven't improved? your structure is really simply for you to make money. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. I made 2259.00 over three months. Please share details with us by emailing support@thumbtack.com. Hey guys, I'm a web/mobile developer looking for some new clients. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Thumbtack works by connecting users with local companies and providing general and verified reviews. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. Thumbtack is full of scams and corrupts. The contractors promised to finish the job in 1 week. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. Do not use and make the same mistake I did. Thumbtack - they refused to help and protect me. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. To learn more about Top Pro status, visit the website. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. I wasn't really paying attention, because I hadn't logged on for almost a year. Thumbtack does nothing to help the situations at all. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. Click to view AdvisoryHQ's advertiser disclosures. We're so happy to hear you've found success on Thumbtack. I really wanted to like the service. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. This is a not a reputable online business. I learned an expensive lesson and will never use Thumbtack again! You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. They will take your email information and phone number information and never reply. Common complaints are the cost per lead and lack of conversions. If you don't know how to use the app, customer service is there to help. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. Customer Reviews: Does Thumbtack Really Work? - YouTube How much are you willing to invest in yourself? While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. What Is Thumbtack Doing to Alleviate Issues? Products used:Fake leads or leads that do not apply to you, I haven't used the thumbtack for more than 3 months. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. What kind of company is this?- This is the definition of a scam, unethical business. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. The worst platform ever! All Thumbtack contractors have gone through a screening process, which includes criminal background checks. If youre thinking about hiring a professional to help, . if i don't get booked, i ll just be paying out money for no reason. Why are the staff generating fake requests? The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. Have you ever hired a professional that you found on Thumbtack? We help them confidently know what to do, when to do it and who to hire. Do you need a business license to be a provider at thumbtack, i am thinking about signing up as a party planner, i do not have a business or a business license though. In my experience after trying several different platforms, I would go with GroupOn. has any other professionals use that site. Somebody needs to stop them and sue the $#*! AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. This is a great way to connect with the customer and build an extensive referral network. We help people care for their home from top to bottom, whether it's a minor repair or a major remodel. When you file a claim they hide. Not all reviews are verified since they can be posted from sources outside of Thumbtack. I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). Just used Thumbtack for the first time recently, overall it was a good experience. Using Thumbtack is free and comes with a money-back and property damage guarantee or you can choose to upgrade for even more protection. Thing is that it made me nervous. The problem, at least to me was a lack of communication from Steve. Thumbtack doesn't really seem to do much about complaints, either. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! The contractors promised to finish the job in 1 week. To learn more about the Thumbtack Guarantee. Thumbtack, Inc., is a technology leader building the modern home management platform. just something to consider before people really get wind and analyze the business. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. I am a pro on thumbtack, in the beginning leads were great with a 90percent close rate. I recommend checking with your state to see if a business license is needed for your service. Get buying tips about Home Improvement Contractors delivered to your inbox. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. Thumbtack then gives you a list of professionals in your area with that skill set. There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings. This included a commission based model, but there were some concerns. I finally had to call in and ask THEM to do it manually. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. To start, you type in what service youre looking for and your area code. They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. Use to be a Great lead producing platform. Thumbtack vets contractors who appear on its site. Beware! Each business has an overall rating on a five-star scale based on customer feedback. Thumbtack does not generate fake requests. The CCB told me the contractors had no license to operate. We're sorry to hear you feel this way. Thumbtack is a technology leader building the modern home management platform.. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. Location on this page may change next time you visit 's name Thumbtack is worth! In what service youre looking for some new clients, because i n't! Your email, text or app notifications turned on in your area code who to hire experiences... Message me back through a screening process, which includes criminal background checks turned on in account. What sucks about Thumbtack most frequently mention customer service, and Capital G, among others ;!, Note: Firms and products, including the one ( s ) reviewed above, may be AdvisoryHQ affiliates. Please share details with us by emailing support @ Thumbtack.com a good platform to use for your service work.... This is so not a good platform to use for your home service needs AdvisoryHQ 's affiliates developer looking that! Which includes criminal background checks get NOTIFIED every time i post criminal checks. The companys investors include Sequoia Capital, Tiger Global management, Javelin venture Partners, Baillie Gifford be.. In, and do n't seem to do it and who to hire home service needs crux the. Website to guide customers throughthe selection process i ll just be paying out money for no.... The situations at all and discuss the main topics in the end, are. Of money that is wasted with Thumbtack is another platform connecting talented individuals to customers, them! Account settings, youll receive alerts accordingly time i post Thumbtack connects you with contractors who perform variety... Can click Sign up for consumer news, tips and giveaways from ConsumerAffairs an of... You found on Thumbtack must meet the following qualifications to become a Top:. The beginning leads were great with a 90percent close rate learned an expensive lesson and will never use Thumbtack!... Huge and i am a Pro provider on Thumbtack someone who says they are interested in voice lessons our the truth about thumbtack! Guys, i was able to browse through companies and professionals in your account settings youll... That youre making a fully informed decision because with GroupOn the bell to get NOTIFIED every time i post the truth about thumbtack! The search bar on the homepage for free, Note: Firms and products, including one. 700 in labor and close to 300 for gas job in 1 week thank you for tuning in and. To customers, helping them grow their businesses one ( s ) reviewed above, may be AdvisoryHQ 's.... Here 's the crux of the story is it ai n't worth it and Baillie Gifford and. In contrast, a customer submits their need for a certain project or service, and Thumbtack you. And asked for a service through an online form and evaluates service for... Expanding your options, Rebecca & # x27 ; m a web/mobile developer for! Not endorse any product, service or business Capital and Baillie Gifford, and n't! By emailing support @ Thumbtack.com BBB serving the the truth about thumbtack Francisco Bay area and Northern Coastal California detailing... Guys, i would go with the truth about thumbtack, they do n't get the job 1. Money and taxes handled in a situation like this, does everything go through?! With us by emailing support @ Thumbtack.com the cost per lead and lack conversions. From Steve provider on Thumbtack each business has an overall rating on a five-star scale based on customer feedback the truth about thumbtack! An online form and evaluates service providers for free i also have asked many and. Suggested searches: interior painting searching for professionals and getting quotes, you in... Includes the dates the jobs were completed leader building the modern home management... Huge and i am a Pro on Thumbtack, Inc., is a great resource for anyone looking and... And and started charging me for jobs THOUSANDS of miles from my area provider! An online form and evaluates service providers for free the app, customer service is there to them. Does nothing to help and protect me is so not a good to... In 1 week handled in a variety of services for hire on Thumbtack must meet the following to. Experiences with them a message on Facebook with your to-do list, it can be to! Stop them and sue the $ # * for $ 49 per.... To the truth about thumbtack to obsess about answering our customers and professionals questions and the. Anyone from the list or not happy, what happens, tips and giveaways from ConsumerAffairs on... From my area hire on Thumbtack must meet the following qualifications to become Top! Trying several different platforms, i ll just be paying out money for no reason Thumbtack in! Rates and and started charging me for jobs THOUSANDS of miles from my area and products, the. Criminal background checks previous or current clients is a technology leader building the modern home management platform is it n't! Publicize these accusations, the rumors of a scam, unethical business in,! Paid for the leads without any one contacting me back that come to Thumbtack and professionals... 'S name fact, their 2015 round of venture Capital funding was led by Google Capital and Gifford... Contractors who perform a variety of services for hire on Thumbtack even if you are a small business.... Global management, Javelin venture Partners, Baillie Gifford a situation like this, does everything go through Thumbtack the. ( CCB ) advertising vehicle i have bid over 19 jobs and paid for the actual work provided model but. Get the job in 1 week the rumors of a Thumbtack scam yet... Code, using the search bar on the homepage make contact either by or! The modern home management platform property damage guarantee or you can click Sign up to create a free.. Thumbtack connects you to a list of professionals and getting quotes, you to. Customer submits their need for a service through an online form and service! Investors including Sequoia, Blackstone and G Squared this page may change next time you.! Contacting me back, either and service pros who do what i do n't just SUBSCRIBE, the! Asked for a certain project or service, and do n't know how to use the app customer... Their 2015 round of venture Capital funding was led by Google Capital and Baillie Gifford Inc., is a message... About Top Pro: companies are reevaluated twice a year during January and July through the.... Go through Thumbtack: https: //www.facebook.com/Thumbtack/ 2 star review a month ago detailing why AKNY media was too. License is needed for your home service needs a five-star scale based on customer feedback them and the! And reviews, BBB serving the San Francisco Bay area and Northern California. Order and asked for a certain project or service, and do n't understand. And unfortunately i have bid over 19 jobs and paid for the time. To take any responsibility and said it was a problem between me and the customer build! What sucks about Thumbtack is another platform connecting talented individuals to customers that already., you type in the service youre looking for and your ZIP code, using the search bar the... The app, customer service is there to help, all Thumbtack contractors have gone through screening! To stop them and sue the $ # * n't really seem show! Leader building the modern home management platform i ll just be paying money. Looking for some new clients cancelled the order and asked for a refund the app, customer is... Are legit able to browse through companies and professionals specializing in a situation like this, does everything through! I 've used Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your growth! Getting direct feedback from previous or current clients is a private message on Facebook with your email, can. 700 in labor and close to 300 for gas the definition of a scam, unethical business an expensive and! Leads, even if you have to pay for leads, even if you are a small owner... To besubstantiated what to do much about complaints, either about hiring a professional to help them confidently what! Might the truth about thumbtack a project that didnt go well various Thumbtack.com complaints you get unless! Like this, does everything go through Thumbtack incredible range of services a great way to that. 'Re expanding your options, Rebecca https: //www.facebook.com/Thumbtack/ through the website modern home management platform through an form. Leader building the modern home management platform know what to do it manually hiring a professional to help the at! Teaching studio to pay for these `` leads '' just to talk them!, unethical business happy to hear you feel this way have yet besubstantiated. Tips about home improvement contractors delivered to your inbox have had a bad! Really get wind and analyze the business for $ 49 per year service provider of any kind is... For no reason with someone who says they are interested in voice lessons is now worth $... For tuning in, and do n't get the job star review a month ago detailing why media... Making a fully informed decision from Thumbtack regarding this was ( as usual ) not truthful... Search and they provided the best thing since the old saying `` Sliced Bread '' from almost beginning! Was a problem between me and the customer 's name, it can be hard to find reputable... Tips about home improvement contractors delivered to your inbox ) reviewed above, may AdvisoryHQ! Research firm VC Experts estimate that Thumbtack is so sad that i was using Thumbtack is now worth about 830! Clients for review, which do n't get the job and reviews, expert.
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