Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. This service will offer direct and advanced replacement services. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. If your Synology is out of capacity, we can help. 3.2 Exclusions. Enhanced security with an optional two-step authentication* to keep your information safe. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. ssps 3 yr. ago For more details, please visit LIMITED PRODUCT WARRANTY. is bare-metal backup possible or only C: drive backup of files? 1 You will need to present the receipt or invoice as proof of purchase. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Product Warranty: THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Add-on Packages view the complete package list. From there you can determine roughly when is the NAS been deployed. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. *Synology Secure SignIn is recommended. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Full: Firmware and software updates will be continuously provided. Find Your Product Manual and Datasheet Select your model to get its relevant documents. We also handle the complete migration of the old device to a new device. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Find the add-on packages available in Package Center. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. A 6-digit verification code was sent to . You will need to present the receipt or invoice as proof of purchase. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Find the compatibility list for drives, USB devices, and network peripherals. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. The system is processing. Copyright 2022-2023 Synology Inc. All rights reserved. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Typical locations you may find a serial number on your product: Back of product. Start Claim Check Status Check the status of an existing warranty claim. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. 5.4 Applicable Law. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Synology sent a sign in-request to your Synology Secure SignIn app. The fan will come off when the power cord is unplugged. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Gray marketed products are not covered under local warranty. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. Opposite Palm Beach Hotel Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Check Standard Warranty. 5.5 Dispute Resolution. Watch the entire Synology 2023 annual event below. Your warranty typically starts on the date you purchased your Synology product. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Just check the logs of the Synology NAS. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Please create a password for your Synology Account first. If my data stored on Synology are missing, can I ask Synology to recover my data? According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. Discontinued: The product is no longer manufactured. 3.4.1 General Replacement Service. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Express shipping is available in select countries only. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. On April 7th, Synology announced a new service called Extended Warranty Plus. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Synology's Limited Product Warranty applies to the extended warranty period. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Find the compatibility list for drives, USB devices, and network peripherals. Technical Support: This document explains the Material return process for Synology Devices for UAE. Open the app and tap the number to approve the sign-in. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Additional details on the plan's features and availability can be found on the official web page. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Get the latest posts delivered right to your inbox, 1 Mar 2023 The old devices can be converted into offsite storage devices that provide an additional copy of the data. You have successfully created your password. 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